Front desk & enquiries
The front desk app that follows up every enquiry.
Peko gives your front desk one list of people to call — dues, renewals and enquiries — and makes saving a walk-in, a phone enquiry or an Instagram lead take seconds.
The calling list
Today's calls, in the order that pays.
Every morning the desk sees who owes money, whose plan ends this week, whose plan is already over and which enquiries are due a call — with the money riding on each.
Tap Call; when the call ends, pick how it went and when to try again. The list keeps count of calls made, people reached and money taken, and the desk keeps a streak going.
- Dues, renewals and enquiries, filtered in one tap
- Call and WhatsApp buttons on every name
- What was said, saved on the person's card
Best hour to ring
Ring when people actually pick up.
Peko looks at your desk's own calls over the last two weeks and finds the two-hour window when the most people answered. It shows once there are enough calls to be sure, and changes as your clients' habits do.
Walk-in enquiries
A walk-in saved before they leave the counter.
A name and a number is enough to save an enquiry; what they want, their goal, where they heard of you and whether they will take a walk-in trial can be added in the same screen. Pick when to ring them back — or save and call now.
Peko checks the number is a real Indian mobile, and if it has enquired before, the desk opens that card instead of making a duplicate.
- Interested in membership, personal training or both
- Walk-in trial: yes, no or did not ask
- A call-back time that lands on the calling list
Enquiry link and QR
Your Instagram bio sends enquiries straight to the desk.
Every branch gets its own enquiry link and a printable QR poster. Put it in your Instagram bio, on the front door or in a WhatsApp status. Whoever fills it in appears in Enquiries, and whoever is on the desk is told.
- One link per branch
- A poster to print for the door
- Spam-proofed: real mobile numbers only
Wishes
Birthdays and anniversaries, never missed.
The desk sees whose birthday it is and who completes a year with you today, and sends a wish on WhatsApp in one tap. Wished, or dismissed — either way it leaves the list.
Straight answers
Front desk & enquiries: your questions
How is the "best hour to ring" worked out?
From your own desk's calls in the last 14 days: Peko finds the two-hour window with the most answered calls. Until there are enough calls to go on, it does not guess.
Can the front desk see clients' weight or health details?
No. The desk sees what it needs to reach people and take money: who they are, how to contact them, their plan, what they owe and what has been said. Weight, workouts and photos are only for their trainer and the owner.
What happens when someone enquires twice?
Peko recognises the number. On the desk it offers to open their existing card; through the enquiry link, a repeat is added to the existing enquiry instead of creating a new one.
Can we bring in the clients we already have?
Yes. Save your client list from Excel or Google Sheets as a CSV and import it in one go: name and mobile number are needed; email, gender, date of birth and membership end date are optional. Nobody is messaged when you import.
See Peko with your own gym in mind.
A 20-minute call. We show you the app on your own gym — your branches, your plans, your prices — answer every question, and set it up with you when you are ready.
- Nothing to pay to see it
- We set your gym up on the call itself
- We call once — no spam, ever
Usually answered within the hour.
Leave your number and we will call you back.
Got it. We will call you about the demo — usually the same day.